First impressions are everything and Yellow Dot knocked it out of the park with this one!
One of the techs, Gary came out yesterday and notified us of our own ignorance as new homeowners lol. The reason our unit wasn't working was bc we hadn't turned our own gas on!!! D'oh!
Gary was super nice, knowledgeable, informed us of what our next steps would be, and explained the maintenance agreement/VIP thingy so yeah, Gary was a great tech and Maureen in the office was also very courteous and informative!
I called out 4 companies for quotes on hvac replacement that were listed on Lennox's website as factory authorized dealer not only to sell these units but are also backed/certified by Lennox to perform any warranty/repair work should something go wrong. I highly recommend Mike Sawyer as their sales rep. This was actually company #4 that I called our for a walk through of my home to give me input and quote a recommended system. They were my "black sheep" so to speak and I had NO intentions of using them after 3 other companies reps had already been there. Long story short great company, local, well established and have been around forever so you know they will still be here when you need them again. . All of the staff is very down to earth and easy to deal with. They did not automatically try to sell me the most expensive system that they could offer nor try to unload a overstocked or already on hand and "has to go" system out of their warehouse. They are also not one of the large companies that only pushes sales #'s or has quotas from their distributors so they are not going to hound you and call every day asking if you are ready to sign a contract after they put in a bid. Install was a breeze, all workers were well mannered, very knowledgeable and very careful around the home, there was a supervisor on scene at least 2 times a day to check on things and perform quality control checks and once all was complete there was even a specific technician that came out to double check everything that was touched to ensure they met all local code requirements and quality control measures to manufacturer specification. This was a great experience and I highly recommend them to anyone needing fair and low stress service from an HVAC company.
Thank you again for a job well done!
I am new to the area, only here two years. Yellow Dot was my first experience with maintenance here. They are incredible: professional, patient, knowledgeable, and thorough. Today I had another wonderful professional, Frank McDaniel, who once again performed beautifully. In addition to the scheduled maintenance, he noticed that I had filters on the side, and he asked me if I wanted him to install them. Wow! He did so. I highly recommend Yellow Dot.
Meeting the Yellow Dot team was an incredible experience. Two HVAC professional thoroughly cleaned and inspected our 7 year old heat pump. They took pictures of the unit under the house and explained the slight corrosion of the air handling unit. In addition to being professional and personal, answering all my questions, the were respectful and polite. I appreciated how they commented on the professional manner in which the previous installers (another company) had installed the unit and documented all the unit information on a removal panel.
What they did not know was my husband, Daniel, is a certified HVAC tech and work on units with his company. Daniel was totally impressed with the work they had done. In Daniel's professional and my personal opinion, we both HIGHLY recommend this company.
Upstairs heat pump was not working. After calling the office in the afternoon, a service tech came the next day. The nice young man came and found the problem and quickly repaired it. We were very pleased.
Technician was courteous and knowledgeable. He answered my questions easily, and I appreciated his professionalism.
Great service- very professional. Thank you!