Our AC Repair Call Process is Easy
We make our AC repair service simple, with our 100% Satisfaction Guarantee plus Emergency AC Repair Service. When you call Yellow Dot Heating & Air Conditioning at 919-754-8686 or schedule your AC repair service appointment on our web site, here’s what you can expect from our licensed and insured AC repair technician:
- Your phone call will be handled promptly by a live person, 24/7.
- During normal office hours, we will schedule our AC repair technician as soon as we can, and will provide an arrival window.
- About 30 minutes prior to your appointment, the AC technician will give you a call to let you know they are en route to your location.
- Once arrived, the AC repair technician will rapidly diagnose the issue with the cooling system and then document the equipment information and problem. The basic service call fee takes care of the professional diagnosis, which typically takes up anywhere from 10-60 minutes.
- Before performing any work, the technician will provide their professional recommendations to fix the problem and will tell you a clear estimate for any necessary repair, including great discounts for Comfort Club members. At this point there are three options:
- If an AC upgrade is of interest, an AC installation and estimation specialist is scheduled. If the customer chooses to upgrade, the new air conditioner installation is scheduled.
- If the AC system can be repaired and the recommended repair is preferred, the technician proceeds to perform the AC repair upon approval to proceed. In most cases the repair should take less than 2 hours but might take as much time as a day. If parts need to be ordered the repair could take at least another day or more to complete.
- If the AC repair is declined, the technician collects the service call fee-only and will proceed to their next customer call.
You can rest easy with the knowledge that our professional air conditioner repair technicians will always have your back when they advise you to help you select the correct cooling solution for your specific needs. Call 919-754-8686 to schedule your AC repair service now to schedule our licensed AC repair technician. Your 100% satisfaction is always guaranteed.