"Service tech Maximilian was prompt, knowledgeable and thorough."

Upon moving into our four-year-old, well-kept home, we set about making sure that all systems had been maintained and periodically serviced. There was no existing HVAC tuneup contract—but Yellow Dot’s logo was on our thermostats, so we gave them a call. Excellent decision! Service tech Maximilian was prompt, knowledgeable and thorough. We’ll be seeing him or one of his associates twice a year into the foreseeable future, knowing that our double-zoned heating and air conditioning will continue to reliably keep us comfortable.

Bill L.

"Extremely quick response to our concerns with our AC."

Extremely quick response to our concerns with our AC. Very professional service, reasonable prices. Highly recommend!

Nancy De Paz

"I appreciate the fact that the Yellow Dot office team knows how to keep customers informed of services yellow dot offers like UV sanitizers which are great for NC allergy issues."

Jeanette was very friendly and professional as she efficiently scheduled my heat pump maintenance appointment for next week. Our experience with Yellow Dot Co. was excellent with our Lennox heat pump/AC installation in 2018 and with our 2021 thermostat issue. I appreciate the fact that the Yellow Dot office team knows how to keep customers informed of services yellow dot offers like UV sanitizers which are great for NC allergy issues.
Thank you for your excellent service.

Jeanne P.

"He provided helpful information along with some suggestions for added improvements to our existing system."

Riad was our tech and he was efficient, friendly, courteous, and extremely knowledgeable of the systems and what needed to be done. He provided helpful information along with some suggestions for added improvements to our existing system. He is a good face for Yellow Dot.

Ron S.

"These people are focused on the task at hand and doing their job; they are not glossing over things."

For this Fall maintenance service, the crew in the field (Kevin) and the administration staff in the office (Jeanette) were very professional and perform their work in a quality manner. I've been a customer for years. These people are focused on the task at hand and doing their job; they are not glossing over things.

Russell P.

"Knowledgeable, patient, helpful, she set me up with my first service contract and maintenance cleaning with little to no hassle."

Jeanette is the kindest Customer Success rep you could ask for! Knowledgeable, patient, helpful, she set me up with my first service contract and maintenance cleaning with little to no hassle. It's nice when new homeownership is made a little less stressful by having solid support and service in your corner.

Kati R.

"Yellow Dot staff that replaced my water heater were professional, courteous, on-time, and got the job done in a timely manner with no issues."

Excellent service. Yellow Dot staff that replaced my water heater were professional, courteous, on-time, and got the job done in a timely manner with no issues.

Catherine R.

"Yellow Dot was able to come out the next day and provide a solution to resolve the issue.
"

Great experience during unpleasant times. A/C was out when we returned from the beach Sunday afternoon. Yellow Dot was able to come out the next day and provide a solution to resolve the issue.

Kevin Rabon was the Service Technician who performed the service, and he was excellent. Kevin was extremely knowledgeable and helped educate me on the system function, testing he was performing, and resolution of the issue.

Based upon this experience, I would highly recommend Yellow Dot and Kevin.

Brad Y.

"He quickly assessed that the capacitor in my AC unit needed replacing and was able to fix it in no time."

Excellent service from Harry tonight! He was on time, polite, and professional. He quickly assessed that the capacitor in my AC unit needed replacing and was able to fix it in no time. I also really appreciated that he didn’t judge me too hard for not replacing my air filters often enough!

Hannah M.

"I was so nervous about the ordeal, but she assured me that everything would be fine and it was."

I had a funky & unpleasant smell in my house. So, I talked to Jeannette at Yellow Dot and she took care of everything! I was so nervous about the ordeal, but she assured me that everything would be fine and it was. She is amazing at handling what your needs are and sending the right technician to get the job done. Thank you, Jeannette!

Laura G.

"He gave me some advice on how to save energy when using the system to cool our home."

The technician, David Bird, arrived ahead of schedule which was great. It was a wet and rainy day and he showed respect for our home when entering and exiting. I had several questions about our HVAC system that he was able to answer. He gave me some advice on how to save energy when using the system to cool our home. I would definitely use this Yellow Dot location again for our system maintenance.

Tracee M.

"Fair price, quality product, and quality installation."

Fair price, quality product, and quality installation. Jeanette is an outstanding customer service rep who made sure I was completely satisfied throughout. Justin is an exceptionally knowledgeable and experienced advisor/estimator who made sure I got the right system to meet my needs. Frank and James did a great job on the installation and took care to protect my house and property. I am very pleased with my experience and recommend Yellow Dot.

Kevin L.

"With the assistance of the Yellow Dot team, my issue was fixed in a timely manner."

My blower motor died and needed to be replaced. With the assistance of the Yellow Dot team, my issue was fixed in a timely manner. Faith, Jeanette, Wayne, and Kevin were very helpful and informative of the whole process. The team acted professional and kind even when I lost my cool. I’ve used Yellow Dot before and I’ll use them again. The install job was fast and left my house frigid. Thank you!

Alfredo H.

"It’s great calling a company and feeling as if they are making every effort to make sure you are pleased."

Jeanette was amazing. She was very informative and answered all my questions. If she didn’t know an answer, she made sure to get back to me as soon as she found out. It’s great calling a company and feeling as if they are making every effort to make sure you are pleased.

Dawnetta H.

"Called to schedule an appointment for annual A/C maintenance and spoke with Jeanette Fitzgerald Customer Engagement Specialist, and she was able to explain the Yellow Dot Comfort club which I signed up for."

Called to schedule an appointment for annual A/C maintenance and spoke with Jeanette Fitzgerald Customer Engagement Specialist, and she was able to explain the Yellow Dot Comfort club which I signed up for. She was very professional and helpful.

Paul H.

"These are the gentlemen that make a company stands out as a great service organization."

Mr. Kendall was our service technician. He was very professional with his presentation of the status of our HVAC system. He was able to break down the technicalities of our system to our understanding. He and his partner, Mr. Brandon, were very courteous and exhibited excellent customer service. These are the gentlemen that make a company stands out as a great service organization. Yellow Dot, take good care of such service personnel.

M Smith

"The technician Ryan responded to our after-hours call at 9 pm, arrived within 30 minutes."

The technician Ryan responded to our after-hours call at 9 pm, arrived within 30 minutes. Extremely professional, kind, and helpful at 9:30 pm—diagnosed issue within minutes, repaired and explained in case we experienced a similar problem again.

Joshua H.

"Super friendly, honest, and down-to-earth."

I was referred to Yellow Dot by a coworker who highly vouched for their service and they met all my expectations. Super friendly, honest, and down-to-earth. I felt like I was talking to a real person and not someone who was trying to sell me something I didn’t need and waste my time. I rarely leave a review for anything, but they deserve a five star from me!

Cynthia B.

"We are looking forward to our service(s) and will update our review after we have had our routine HVAC tune-ups!"

We just signed up with Yellow Dot to service our primary home and rental properties. We spoke with Jeannette for the service inquiry, and she was professional and very helpful in getting us a good deal. She was always available via phone or email and extremely helpful with all our questions. We are looking forward to our service(s) and will update our review after we have had our routine HVAC tune-ups!

Iqra I.